Policies

Program & Service Policies

Our Commitment to your Satisfaction: 

100% Satisfaction Guaranteed after your first class or your money back!

Online Premium Classes

Tuition Billing Information

Recurring billing is a requirement of participation in Online Premium Classes to ensure students can retain their seats in their preferred class and to ensure Chess4Life maintains small class sizes. Monthly tuition is $139.00 per month, and occurs on a recurring billing system which is processed monthly starting from the date of your first class. Tuition guarantees four classes each month. On occasion, a weekday may have a fifth week and therefore a fifth class. This fifth class is a bonus class, and no make-up classes or refunds are offered in lieu of a missed 5th class.

All credit card details stored on file are stored using secure Tokenization technology via Stripe. Chess4Life will never store your payment details either physically or electronically using our own servers or computers. If you have any questions about recurring billing or stored payment details please contact us at 425-283-0549 or [email protected].

Make-up policy

Make-ups are provided for Online Premium Classes when we are given prior notice of a student’s absence

Cancellation policy

If you are wishing to cancel classes, please notify us before your monthly billing date either through the Parent Portal cancellation request or by email at [email protected] and we are happy to assist. If you request to cancel prior to your billing date for the following month, there is no fee. Cancellation requests after your monthly billing date result in a $20 cancellation fee. Cancellation requests mid-month result in a prorated refund for the number of remaining classes at $34.75 each minus a $20 cancellation fee. Refunds are not offered for missed classes.

Online Camps

Cancellation/Refund Fees and Policies 

Full Refund: More than two weeks before camp begins

$20 Cancellation Fee: Less than two weeks before camp begins

$40 Cancellation Fee: Less than one week before camp begins

No refunds once camp begins

If Chess4Life cancels a camp due to low registration, we will issue a full refund or credit if the customer requests one

Summer Camps

Due to the Covid-19 Crisis Chess4life has adopted the following refund policy for Summer camps. 

Camps may take place in person as planned, or via an online format based on the circumstances during the crisis. For Pre-registrations parents have the following options: 

  1. A full credit returned to your Chess4life.com account that can be used toward any future purchases. 
  2. Use the total amount toward current online programing. 
  3. Participate in equivalent Online camps for any canceled programs, or for parents who are uncomfortable bringing their students to in-person camps. 

$20 Cancellation Fee: Two weeks before the start of the event. 

$40 Cancellation Fee: One week before the start of the event. 

After 7PM the FRIDAY before camp begins: No refunds.

If Chess4Life cancels a camp due to low registration, we will transfer or issue a full credit to your account. 

Camp Transfer Fees and Policies

$20 Transfer Fee: Transfers out of a full camp less than one week before camp begins

No transfers once camp begins

Tournaments

Cancellation policy

Full Refund prior to 6pm the Friday before the event. 

After 6pm the Friday before the event no refunds will be offered. 

Clubs

Cancellation policy

Full refund: Two weeks before the class begins

$20 cancellation fee: within two weeks before the class begins

If Chess4Life cancels a club due to low registration, we will issue a full refund or credit if the customer requests one


Illness Policy

***NOTICE: When we reopen, Chess4life will be creating and posting new health policies in accordance with the highest standards of safety.***

There are three main reasons to keep sick children at home:

  1. The child doesn’t feel well enough to take part in normal activities
  2. The illness is on this list and infection of other students is likely
  3. To be courteous to others and prevent the spread of disease

And remember, the best way to prevent the spread of infection is through good hand washing. For all other concerns please feel free to contact us. We recommend that when unsure you should use caution.

Symptoms Child Should Stay Home?

Diarrhea

(multiple instances)

Yes- Unless a doctor has confirmed that the cause is non-contagious (i.e. caused by medication)
Fever Yes – Unless a doctor has confirmed that the cause is non-contagious and the student is well enough to enjoy normal activities

Flu-Like Symptoms

Fever with a cough or sore throat. Other flu symptoms can include tiredness, body aches, vomiting and diarrhea

Yes – for at least 24 hours after the fever is gone, without the use of medicine that reduces the fever
Coughing Yes – If severe, uncontrolled coughing or wheezing, or if accompanied by other symptoms (fever, vomiting, etc)
Cold Symptoms Yes – Unless a doctor has confirmed that the cause is non-contagious and the student is well enough to enjoy normal activities
Vomiting Yes – Students who have thrown up are not permitted at Chess4life until 36hrs after symptoms have abated. 
Chicken Pox Yes – Until a doctor has confirmed that the contagious period is over
Conjunctivitis (Pink Eye) Yes – for 24 hours after starting antibiotics and the child is able to take part in usual activities, or if cleared by a doctor
Strep Throat Yes – for 24 hours after starting antibiotics and the child is able to take part in usual activities. 
VACCINE PREVENTABLE DISEASES Measles, Mumps, Rubella (German Measles), Pertussis (Whooping Cough) YesUnless a doctor’s note confirms the child is no longer contagious
Head Lice or Scabies Yes – Until a course of treatment is completed and student is free of lice and eggs. 
Impetigo Yes – For 24 hours after starting antibiotics

 


General Policies


1. Acknowledgement and acceptance of terms

Chess4Life, LLC is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing chess4life.com, you acknowledge and fully understand Chess4Life, LLC’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

2. Participating Merchant Policies

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Chess4Life, LLC services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

3. Information We Collect and How We Use It

Chess4Life, LLC collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.

a. Web Server Logs

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:
– Your Internet protocol address.
– The kind of browser or computer you use.
– Number of links you click within the site.
– State or country from which you accessed the site.
– Date and time of your visit.
– Name of your Internet service provider.
– Web page you linked to our site from.
– Pages you viewed on the site.

b. Use of Cookies

Chess4Life, LLC may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality..

Chess4Life, LLC reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into chess4life.com a site that relies on third-party cookies).

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

c. Personal Information Users

Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

– To fulfill your service requests for services.
– To protect ourselves from liability,
– To respond to legal process or comply with law, or
– In connection with a merger, acquisition, or liquidation of the company.

4. Accessing Web Account Information

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by logging in and viewing your user profile.

5. Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

6. Refund Policy

Unless otherwise stated all Chess4life purchases are final and will not be refunded. An event may be cancelled at any time and a partial refund may be requested.* All refunds may be subject to cancellation fees, administrative fees, and proration based on partial use of the service. All refund requests are submitted to our financial department for approval.

*If Chess4Life cancels an event customers will receive a 100% refund.

7. Changes to this Statement

Chess4Life, LLC has the discretion to occasionally update this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

8. Contacting Us

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our practices, please contact us.

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